四季「雪國物語」草莓蛋糕蠟燭

Processing time: 3–5 days.

Estimated delivery: varies by destination; see the Shipping Policy for current transit estimates.

We ship to the destinations listed in our Shipping Policy. Availability is confirmed at checkout after the delivery address is entered. Some remote areas may require additional time or may not be available. Free shipping applies to eligible orders of $49 or more.

Read the full Shipping Policy.

You may request a return within 7 calendar days after delivery. The item must be unused, undamaged, in its original condition, and include all original packaging and accessories.

Please contact us before sending any item back. Approved returns must be sent to our designated return address in China. For non-quality returns, the customer is responsible for return-related costs.

If an item arrives damaged, defective or incorrect, contact us within 48 hours and provide your order number plus clear photos or video.

Read the full Refund & Return Policy.

Why can delivery take longer than expected?

Orders are prepared and securely packed before shipment, with added protection for fragile pieces.

Will I pay additional customs duties or import taxes?

No. Customs duties and import taxes are covered by us.

What should I do if my order arrives damaged?

Contact us within 48 hours with your order number and clear photos or an unboxing video showing the packaging and item.

Why might a piece look slightly different from the photos?

When disclosed on the product page, handmade, hand-finished, natural-material or reactive-glaze processes can create subtle variations in texture, color, pattern or detail.

Do you offer bulk orders or corporate gifts?

Yes. Contact customer support with the product, quantity and delivery details for assistance.