運送政策

Shipping Policy

Effective date: September 8, 2026

Shipping destinations

CutepidClub currently ships to the United States, Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, Switzerland, Taiwan and the United Kingdom. Availability is confirmed at checkout after the delivery address is entered; certain remote locations may be unavailable.

Shipping charges

  • Eligible orders under US$49: US$9.99 standard shipping.
  • Eligible orders of US$49 or more: free standard shipping.

The applicable shipping charge is shown at checkout before payment.

Processing time

Orders are normally processed within 3–5 business days. Business days exclude weekends and public holidays. Processing time is separate from transit time.

Estimated delivery time

  • United States: 7–18 business days after shipment.
  • Taiwan and Hong Kong SAR: 5–8 business days after shipment.
  • Australia, Canada, Japan, Malaysia, New Zealand, Singapore, South Korea, Switzerland and the United Kingdom: 10–30 business days after shipment.

Delivery dates are estimates, not guarantees. Carrier delays, customs processing, severe weather, holidays and other events outside our reasonable control may affect delivery.

Tracking

When tracking is available, it will be sent after the order ships. Tracking may take a short time to update after the carrier receives the parcel.

Import duties and customs charges

CutepidClub pays applicable import duties and customs charges for orders shipped using our designated delivery service. Customers should not be charged an additional import duty or customs fee at delivery. If a carrier requests an unexpected import-related payment, please contact us before paying it so we can review the request.

Address accuracy and delivery restrictions

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after processing or shipment has begun. We do not currently ship to P.O. boxes or APO/FPO addresses, and some remote locations or territories may be unavailable at checkout.

Lost, delayed, or damaged parcels

If tracking has not updated for an extended period, a parcel appears lost, or an item arrives damaged, please contact us through the details on our Contact Information page. For damaged items, include the order number and clear photos of the item, packaging and shipping label so we can review the issue.