Refund policy
Refund & Return Policy
At CutepidClub, we want your order to arrive as described and in good condition. If you have a problem with your order, please contact us before sending any item back.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.
Please provide your order number, clear photos or video of the item, and photos of the packaging and shipping label. Keep the original packaging until the case has been resolved.
After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate resolution based on the circumstances.
2. Returns for Non-Quality Reasons
You may request a return for a non-quality reason, such as a change of mind or an incorrect purchase decision, within 7 calendar days after delivery.
Please contact us before returning the item. The return destination is in China. If the return is approved, we will provide the complete designated return address and return instructions. Returns are sent by mail. We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.
To qualify for a return, the item must be unused, undamaged, in its original condition, and include all original packaging and accessories.
For non-quality returns, the customer is responsible for all costs associated with sending the item back to China, including international return postage, insurance, customs duties, taxes, brokerage or handling fees, and any other related charges. These return-related costs are not reimbursed by CutepidClub. Original shipping charges are generally non-refundable.
Returns sent without prior approval or outside the 7-day request period may not be accepted.
3. Refund Process
After an approved return is received and inspected, we will issue the approved refund to the original payment method and notify you.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
4. Order Cancellation
You may request cancellation within 24 hours after purchase. Cancellation cannot be guaranteed after processing, packing, or shipment preparation has started.
5. Non-Returnable Items
Returns may not be accepted for products damaged through improper use or handling, used or altered products, items returned without prior approval, or customized and personalized products.
6. Contact Us
To request a return or ask a refund question, please use the contact details shown on our Contact Information page.