Refund policy
Refund & Return Policy
At CutepidClub, we are committed to providing unique, original-designed home goods with excellent quality and a thoughtful shopping experience.
Each product is carefully inspected and securely packaged before shipment to ensure it arrives safely and in the best possible condition.
If you experience any issues with your order, please contact us. Our team will carefully review your request and provide appropriate assistance.
## 1. Quality Issues & Damaged Items
We stand behind the quality of our products.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos or videos of the product
- Photos of the packaging and shipping label
After reviewing your case, we may provide one of the following solutions:
- Replacement of the damaged item
- Partial refund
- Full refund
- Other appropriate solutions based on the situation
Please keep the original packaging until your case has been resolved.
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## 2. Returns for Non-Quality Reasons
Due to the nature of our original-designed home products and international shipping costs, we do not offer free returns for personal preference, change of mind, incorrect purchase decisions, or other non-quality reasons.
If you wish to request a return for a non-quality-related reason, please contact us first.
Approved returns must meet the following requirements:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories.
- Return shipping costs and any related expenses will be the responsibility of the customer.
Unauthorized returns may not be accepted.
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## 3. Refund Process
Once an approved return is received and inspected, we will notify you regarding the refund status.
Approved refunds will be issued to the original payment method.
Please note:
- Original shipping fees are generally non-refundable.
- Refund processing times depend on your payment provider or financial institution.
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## 4. Order Cancellation
Orders may be canceled within 24 hours after purchase.
Once an order has entered processing, packaging, or shipment preparation, cancellation requests may no longer be accepted.
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## 5. Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to improper use or handling
- Products that have been used or altered
- Items returned without prior approval
- Customized or personalized products
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## Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
guluzikeai@gmail.com